Center for Research on Learning and Teaching (CRLT) -- University of Michigan
Teaching Strategies: Handling Controversial Topics in Discussions
Managing Hot Moments in the Classroom
http://isites.harvard.edu/fs/html/icb.topic58474/hotmoments.html
CRLT Discussion Guidelines
http://www.crlt.umich.edu/publinks/discussionguidelines.html
Tactics for Effective Questioning
http://ctl.stanford.edu/Tomprof/postings/121.html
See also CLASSROOM MANAGEMENT
http://www.crlt.umich.edu/tstrategies/tscm.html